Good afternoon AGA,
I just wanted to update you on the results of this claim. Progressive's initial offer was 50% of what our claim had suggested, $4600. They tried to use the GA formula and that the parts that were replaced were all Toyota quality excuses. Following the claims process suggestions they wanted to get their own appraiser and to come look at my truck. I agreed 100% to this. They called me the following day with a new offer without even looking at the truck. They said that they would agree to 30% of the vehicle's value or $8000. I could have argued a bit more, but felt that it was a fair offer in such a short amount of time. My check has been sent out today so I should have it next week.
I want to thank you guys for your outstanding customer service and the speed in which this case was dealt with. I will make sure I tell everyone I know about your services.
God Bless and Happy Holidays to you and your family!
— Felipe Hernandez
Diminished Value Client
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