This morning I heard Clark Howard, a nationally syndicated consumer advocate and talk show host, explain Diminished Value and the reaction of insurance industry. He explained that it was a "dark secret" and that the insurance industry was doing everything it could not to tell the public about their rights concerning Diminished Value. That reminded me that I needed to thank you for all your help. I really felt "used" when my insurance company offered me $300 for the decreased value of my sports car. If the damage had been $1000 more, they would have totaled my car! You and the team at the AGA did a great job! The settlement of $3,300 made me feel that I was finally compensated properly from the accident. More important to me than the money, was the fact that you forced the insurance company to be honest about the damage. I tried, but could not. You came to my rescue; many, many thanks to you and the team. I trust that this new year will be a great one for you!
Your fan in Atlanta.
— Jim Mellor
Vice President and CFO, Metro Atlanta YMCA
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