Legal Disclaimer
By using our website, requesting free estimates, reports, appraisals, or engaging in any business with us, you consent to all the terms and conditions outlined on this page. You also agree to indemnify AUTOLOSS against any errors or omissions that may arise from our professional services.
These terms and conditions govern your use of the website. By using the website, you accept these terms and conditions in their entirety. If you do not agree with these terms and conditions or any part thereof, you must refrain from using the website.
Autoloss does not offer legal or tax advice. This website should be used for educational purposes only. No information on this site should be considered legal or tax advice. Laws vary by state, so you are urged to research the specific laws, and your rights, within your state. If you have specific questions regarding your rights or the laws in your state, please contact an attorney or professional tax advisor.
The information and/or material contained in this website are provided as is without warranty expressed or implied. Autoloss will not be liable for any damages arising from using the information on this website, including direct, indirect, incidental, punitive and consequential damages.
Autoloss does not employ attorneys and we do not provide legal advice. Autoloss is not a law firm and under no circumstances should any information contained on this website be considered legal advice.
Autoloss is not licensed in every state. Please call us to confirm that we can help you in your individual state.
Autoloss operates from Portland, Oregon. Users of this site agree that the laws of Multnomah County, Oregon, will govern all transactions, and Multnomah County, Oregon is the only location in which any action may be brought.
Autoloss does not handle total-loss claims in Alabama, Connecticut, New Jersey, New York, South Carolina, Rhode Island, and Wyoming.
Autoloss reserves the right to refuse service to anyone for any reason.
Autoloss has made every effort that the information on this website is as accurate as possible; however, we assume no responsibility for any errors or omissions in this site or our reports. If you require legal services please contact a local attorney in your area. All rights reserved.
Cancellation Policy
If the customer wishes to cancel an in-progress appraisal, they may do so at any time prior to receiving our appraisal.
There is a $75 fee for cancellation. Any and all requested refunds will be issued only after we receive payment of this cancellation fee.
Refund Policy
The fees for any report is not contingent upon any value reflected in the report. We reserve the right to amend the claim if there is an accidental error or omission. There is no guarantee either written or implied of a specific settlement.
We can not guarantee that the insurer will pay the entire claim amount. No guarantee for a full and final settlement has been made either verbal or in writing regarding a full settlement.
If after submitting the appraisal and a demand letter — following our instructions, and pursuing reasonable collection attempts — you are offered a settlement that is less than the cost of our Appraisal fees, we will refund to you the full appraisal fee. Typically, the refund checks take 30 days to process.
Situations where we will not refund your money if you do not receive at least the cost of the appraisal:
- You do not invoke your appraisal rights on a Total Loss (i.e. the appraisal clause)
- You have not followed the reasonable pursuit of the claim; this includes filing a lawsuit for Diminished Value and arriving at a verdict.
- Your vehicle has previous undisclosed damage. In this case, all guarantees are null.
- We cannot offer a refund if the carrier reimbursed you for the appraisal cost.
The Autoloss Money-Back Guarantee does not apply in the following states:
Massachusetts, Michigan, Rhode Island, New York, and Tennessee for Total Loss Claim or Diminished Value Claims.
The following requirements must be met to qualify for a refund:
- Vehicle is not leased. Leased vehicles are not eligible.
- Vehicle has no prior accident/damage history, regardless of whether you were aware of it or not.
- The final settlement of your diminished value claim must be less than what you paid for the appraisal report.
- Evidence of filing in small claims court against the responsible party/insurance company, including the court’s determination and award, which was less than the cost of the appraisal fee. In order to request a refund, this documentation is required for all refunds, no exceptions ever, unless noted in writing by the Owner of Autoloss
- Four Years Old or Newer
- The vehicle must be repaired
- The guarantee is only good for 12 months after the claim is started
- You were not at fault in the claim
- The guarantee does not apply if the situation is where the policy is exhausted or the client does not have the correct coverage, i.e. under underinsured/uninsured motorist
- If you signed a release of liability with the insurance company and or with legal representation
- If the vehicle is totaled and you have completed a Diminished Value Claim
- If the insurance Company is found to be insolvent or files for bankruptcy
- If the claim is in Subrogation
- If the client hires an attorney
All unapproved chargebacks will be treated as insurance fraud and referred to the proper authorities.
If you feel you meet the specific requirements as outlined above, please forward the evidence to monica@autoloss.com for us to review
Questions about our money-back guarantee? Call us for guidelines/ information: 877-655-1661.
Payment for Appraisal:
Payment for a product must be paid for in advance of delivery of the product or service ordered. We accept payment by all credit cards as well as money orders and personal checks made payable and mailed to:
Autoloss
10117 SE Sunnyside Rd.
Clackamas OR 97015
