Legal disclaimer

Not legal or tax advice

Autoloss is an independent vehicle-appraisal company, not a law firm. We do not provide legal advice or legal representation. Autoloss does not employ attorneys for clients and does not act as a public adjuster.

Information on this website is general and educational. It is not legal or tax advice. Laws differ by state and change over time. For advice about your situation, contact a licensed attorney or a qualified tax professional in your state.

Insurers, arbitrators and courts make their own decisions. An appraisal is evidence supporting your claim, not a promise of payment.

Individual results vary based on the vehicle, evidence, insurer, state, coverage, and circumstances of each claim. Past results do not guarantee a similar outcome.

Website information

We work to keep the information on this site accurate and current, but it is provided “as is,” without warranties of any kind. State-law pages show the date they were last reviewed.

These terms are governed by the laws of the State of Oregon.

Autoloss does not handle total-loss claims in Alabama, Connecticut, New Jersey, New York, Rhode Island, South Carolina or Wyoming.

Autoloss does not provide services in Canada.

Fees and payment

Appraisal fees are paid before the report is delivered. Report fees are not contingent on any value shown in the report. No specific settlement, full settlement or insurer payment is guaranteed, verbally or in writing. We may amend a report if it contains an accidental error or omission.

A $10 processing fee is added to credit-card payments.

Cancellation

You may cancel an appraisal at any time before you receive it. A $75 cancellation fee applies, and any refund is issued after the cancellation fee is paid.

Conditional Money-Back Guarantee

If your final qualifying settlement is less than the fee paid for your appraisal, you may be eligible for a refund after completing the required claim and collection process. Eligibility requirements, state exclusions, documentation requirements, and other limitations apply. Review these complete terms before purchasing.

How to qualify

After submitting the appraisal and demand letter, following Autoloss’s instructions and making reasonable collection attempts, the settlement you are offered is less than the appraisal fee. All of the following must also be true:

• The vehicle is not leased.
• The vehicle has no prior accident or damage history, whether or not you knew about it.
• Your final diminished-value settlement is less than the appraisal-report fee.
• You provide evidence of a small-claims filing and the court’s determination or award showing an amount less than the appraisal fee. This documentation is required for every refund unless the owner of Autoloss grants a written exception.
• The vehicle is four years old or newer.
• The vehicle has been repaired.
• You request the refund within 12 months after the claim begins.
• You were not at fault.

When the guarantee does not apply

• You do not invoke applicable appraisal rights (the appraisal clause) on a total-loss matter.
• You do not reasonably pursue the claim, including litigation and a verdict where required for diminished value.
• The vehicle has previous undisclosed damage.
• The insurer reimburses you for the appraisal cost.
• The policy or applicable coverage is exhausted or incorrect, including underinsured or uninsured motorist issues.
• You sign a release of liability with the insurer or through legal representation.
• The vehicle is totaled but you completed a diminished-value claim.
• The insurance company is insolvent or files for bankruptcy.
• The claim is in subrogation.
• You hire an attorney.

State exclusions

The guarantee does not apply to total-loss or diminished-value claims in Massachusetts, Michigan, Rhode Island, New York or Tennessee.

Requesting a refund

Send your documentation to request@autoloss.com or call (877) 655-1661. Refund checks typically take 30 days to process.